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China offers unilateral visa-free entry and a 240-hour (10-day) visa-free transit policy for eligible nationalities. Rules change frequently — always verify before you fly.
中国对部分国家实行单方面免签，并对符合条件的旅客提供 240 小时过境免签。政策调整频繁，出行前请务必核实。

Your passport must be valid for the whole trip (6+ months recommended).
护照有效期须覆盖整个行程（建议 6 个月以上）。

☎ 12367 — National Immigration Administration service line (multi-language).
国家移民管理局 12367 服务平台（多语种）。

• Foreign passport (original) 外国护照（原件）
• Foreign Permanent Resident ID Card 外国人永久居留身份证
• UN Laissez-Passer 联合国通行证
• Seaman's passport & shore-leave permit 海员证及登陆证
• HK / Macau: Home Return Permit；Taiwan: Taiwan Compatriot Permit 港澳居民来往内地通行证 / 台湾居民来往大陆通行证

By law, the hotel must report foreign guests' stay information to the local Public Security Bureau. We handle this for you — please allow a moment at check-in.
依法，酒店须向公安机关报送外籍住客临时住宿登记信息。我们将为您办理，入住时请稍作等候。

Deposit, check-in / check-out times, cancellation, children & extra-bed, visitor and non-smoking rules: please confirm with the front desk.
押金、入离时间、取消政策、儿童与加床、访客及禁烟规定：请向前台确认。

English assistance is available at the front desk (24h).
前台 24 小时服务，可提供英文协助。

Visa / Mastercard accepted for direct booking. Some Chinese platforms require a mainland phone number — if you can't register, book by phone with the front desk.
支持 Visa / Mastercard；部分中国平台需大陆手机号，如无法注册，请联系前台电话预订。

International credit cards and RMB cash are accepted. Foreign-currency cash is not accepted directly — exchange at a bank first.
可接受国际信用卡与人民币现金；不直接收取外币现金，请先到银行兑换。

Link an overseas Visa / Mastercard / JCB — no Chinese bank account needed. Then scan the QR at the front desk to pay.
可直接绑定境外 Visa / Mastercard / JCB，无需中国银行账户，扫前台收款码即可付款。

Keep some small RMB notes — some stalls and older taxis are cash-only.
建议备少量人民币现金，部分摊贩与老式出租车只收现金。

Look for "Tax Free / 退税商店" signs. Keep receipts and leave goods unused & packaged; declare at Customs when departing. Conditions follow official policy.
认准“退税商店 / Tax Free”标识，保留发票、商品请勿拆封使用，离境时向海关申报。具体以官方政策为准。

12367 supports multiple languages. 12367 提供多语种服务。

For international clinics / English-capable hospitals nearby, ask the front desk (see also "Medical" info).
涉外门诊 / 可英文沟通医院，请咨询前台。

Report to the police (110) to get a loss report, then contact your embassy / consulate for a replacement travel document.
先报警（110）取得报失证明，再联系本国使领馆补办旅行证。

No. An original physical passport is mandatory at check-in. 不可以，办理入住必须出示护照原件。

It depends on your nationality. Check the National Immigration Administration (nia.gov.cn) or call 12367. 视国籍而定，请查询国家移民管理局或拨打 12367。

Many attractions accept passports for real-name tickets, but some online systems require a mainland phone number. Bring your passport and ask the front desk for help. 多数景点可凭护照实名购票，个别线上系统需大陆手机号；请携带护照并向前台求助。

Yes — at the hotel front desk. Some small shops may only take Alipay / WeChat / cash. 可以，酒店前台接受；小店可能只支持支付宝 / 微信 / 现金。

Google services are blocked in mainland China. Use Amap (Gaode) or Apple Maps — set the map to English. 谷歌服务在大陆不可用，请用高德或 Apple 地图（可切英文标注）。

Not recommended. Drink bottled or boiled water. 不建议直饮，请饮用瓶装水或开水。

Tipping is not customary in China. 中国一般不需要给小费。

Ask the front desk (24h), or use the in-app Online Concierge to chat with us. 可咨询前台（24 小时），或使用 App 内“在线客服”联系我们。